Returns & Quality

Thanks for shopping No Cap Merch.

Who to contact

If something’s wrong with your order, use our Contact link first. We handle customer support for every order.

Print & fulfillment

Orders are printed and shipped by Printful. If your item arrives damaged, misprinted, or incorrect, we’ll work with Printful to make it right usually a reprint or refund after you send clear photos of the issue and the packing slip/order number.

What we cover

• Print defects, wrong item, or damage from fulfillment/shipping on Printful’s side

• Missing packages after a reasonable transit window (well investigate with Printful)

What we don’t cover

Change of mind or I don’t like the design

• Wrong size/color selected at checkout (double-check the size chart before ordering)

• Normal wear, washing damage, or issues reported long after delivery outside Printfuls claim window

• Problems caused by bad care (follow the care instructions on the label)

How to start a claim

  1. Email us with your order number, what went wrong, and clear photos.

    1. We’ll confirm next steps and open a Printful case when needed.

      1. Approved claims are typically a reprint shipped to you or a refund to your original payment method.

    3. Timing

    4. Please contact us as soon as you notice an issue (ideally within 2 weeks of delivery) so we can still work with Printful.

  3. Shipping

  4. Shipping rates are calculated at checkout (actual fulfillment cost). Delivery times vary by destination.